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Sharp Blades

Terms and Conditions of Service

Effective Date: August 10, 2026

1. INTRODUCTION & ACCEPTANCE OF TERMS

By scheduling, requesting, or receiving services from Sharp Blades Mobile Equipment Service (\"Company\"), the customer (\"Client\") agrees to be legally bound by these Terms and Conditions of Service (\"Agreement\"). These Terms govern all service transactions between the Company and the Client, and services are provided solely on the basis of these terms. If the Client does not agree to these Terms and Conditions, the Client should not schedule or accept services from the Company. Scheduling an appointment, signing a work order, or permitting service to begin shall constitute full acceptance of this Agreement.

2. SCOPE OF SERVICES

The Company provides mobile on-site lawn mower and small equipment maintenance and repair services. Services are performed at the Client's property or at a mutually agreed-upon location within the Company's designated service area.

(a) Services provided by the Company include, but are not limited to, the following:

Engine tune-ups and general mechanical repairs
Blade sharpening and blade replacement
Oil and filter changes
Carburetor cleaning and repair
Belt and drive system servicing
Battery and electrical system diagnostics
Spark plug replacement
Air filter replacement and service
Fuel system service and repair
Deck cleaning and maintenance

(b) Services NOT included unless expressly quoted in writing include: major engine rebuilds, structural or frame repairs, warranty-covered repairs performed through a manufacturer's authorized service center, or service on equipment not presented at the time of the scheduled appointment.

(c) The Company reserves the right, in its sole discretion, to decline service on equipment deemed unsafe, severely damaged, in an extreme state of disrepair, or beyond economical repair. The Company shall notify the Client of such a determination prior to or at the time of the service appointment.

3. SERVICE ESTIMATES & AUTHORIZATION

(a) Written or verbal estimates are provided in good faith based on a visible inspection of the equipment at the time of the appointment. Final costs may differ from the original estimate if additional issues, hidden defects, or necessary parts are discovered once service commences.

(b) The Client authorizes the Company to perform services by scheduling an appointment, permitting service to begin, or by signing this Agreement or any related work order issued by the Company.

(c) For repairs where the total cost is projected to exceed the original estimate by more than $25.00, the Company will contact the Client for explicit approval before performing any additional work. If the Client cannot be reached, the Company may, at its discretion, complete only the originally authorized work.

(d) Estimates are valid for thirty (30) days from the date of issuance. Estimates issued beyond this period are subject to revision and must be reconfirmed by the Company before service begins.

4. PRICING & PAYMENT TERMS

(a) All service rates, labor fees, and parts costs are established by the Company and communicated to the Client prior to or at the time of service. Parts and supplies are billed at the Company's current retail price plus all applicable taxes.

(b) Payment is due in full upon completion of service at the job site unless otherwise agreed upon in writing between the Company and the Client prior to service.

(c) Accepted payment methods include: cash; personal or business check made payable to Sharp Blades; and major credit or debit cards. A processing fee of up to three percent (3%) may be applied to payments made by credit or debit card to offset transaction costs.

(d) A fuel and travel surcharge may be applied to each service visit based on the distance traveled from Lovettsville, VA to the Client's service location. This charge, if applicable, will be disclosed to the Client at the time of scheduling or estimate.

(e) Returned or dishonored checks will incur a returned check fee of $35.00, in addition to any bank charges or fees assessed to the Company. The Company reserves the right to require future payments in cash or by card from any Client with a history of returned checks.

(f) Unpaid balances outstanding more than thirty (30) days from the invoice date will accrue interest at a rate of 1.5% per month (18% annually) on the outstanding principal balance. The Company reserves the right to pursue collection of any unpaid balances, including reasonable attorney's fees, court costs, and collection agency fees, as permitted under Virginia law.

5. SCHEDULING & APPOINTMENTS

(a) Appointments are scheduled based on the Company's availability and are confirmed via phone, text message, or email. Scheduling an appointment constitutes acceptance of these Terms and Conditions.

(b) The Company will make all reasonable efforts to arrive within the agreed-upon service window. Arrival times are estimates only and may be affected by weather conditions, road and traffic conditions, equipment issues, or delays arising from prior service appointments. The Company is not liable for reasonable delays in arrival.

(c) The Client must be present or have a designated adult representative available at the time of service. If the Client is unable to be present, the Client may provide written authorization for unattended service, provided the equipment is made reasonably accessible and all necessary access is arranged in advance.

6. CANCELLATIONS & RESCHEDULING

(a) Clients may cancel or reschedule a scheduled appointment without penalty by providing at least twenty-four (24) hours' advance notice to the Company by phone, text, or email.

(b) Cancellations made with less than twenty-four (24) hours' notice, or failure to be present at the time of a confirmed appointment (no-show), may be subject to a trip and cancellation fee of up to $35.00 to compensate for travel time and scheduling displacement. The Client will be notified of the applicability of this fee.

(c) The Company reserves the right to reschedule any appointment due to inclement weather, mechanical or vehicle issues, technician illness, or other unforeseen circumstances. The Company will provide the Client with reasonable advance notice of any Company-initiated rescheduling and no cancellation fee shall be assessed in such cases.

7. CLIENT RESPONSIBILITIES

The Client agrees to fulfill the following responsibilities in connection with each service appointment:

(a) The Client shall ensure that all equipment to be serviced is accessible, safely reachable by the technician, and free of obstructions, debris, or stored items that would impede service.

(b) The Client is responsible for providing accurate and complete information regarding the equipment, including any known mechanical issues, prior repairs, modifications, or relevant service history.

(c) The Client shall remove all pets, children, and bystanders from the immediate work area during active service operations. The Company technician may pause or suspend service if this requirement is not met.

(d) The Client shall not misrepresent the condition, operational history, or ownership of any equipment presented for service.

(e) Where applicable, the Client is responsible for draining fuel from equipment prior to transport, or for notifying the Company of any fuel-related safety concerns associated with the equipment before service commences.

(f) The Client shall ensure that the designated work area is reasonably safe and free from hazards, including but not limited to: unstable terrain, overhead obstructions, exposed electrical components, fuel spills, and standing water.

8. EQUIPMENT CONDITION & ACCEPTANCE

(a) Prior to beginning service, the Company will make reasonable efforts to document any visible pre-existing damage, wear, or notable conditions present on the equipment. This documentation may include written notation and/or photographs.

(b) The Company is not responsible for, and shall bear no liability with respect to, pre-existing damage, deterioration, worn components, or mechanical conditions that existed on the equipment prior to the commencement of service.

(c) Equipment presented in an extremely deteriorated, hazardous, or structurally unsafe condition may be declined for service at the Company's discretion, with notice provided to the Client.

(d) The Company may photograph equipment before and after service for quality assurance and liability documentation purposes. Such photographs are the property of the Company and may be retained in the Client's service record.

9. WARRANTIES & GUARANTEES

(a) Labor performed by the Company is warranted for thirty (30) days from the date of service, covering defects in workmanship under normal, intended use conditions.

(b) Parts and components installed by the Company carry the manufacturer's warranty, which varies by part and manufacturer. The Company will make reasonable efforts to communicate applicable parts warranty terms to the Client upon request.

(c) Warranties do not apply to, and are void with respect to, damage or failure caused by: Client misuse or negligence; improper storage or environmental exposure; accidents; unauthorized repair attempts or modifications made by the Client or any third party following service by the Company.

(d) No warranty, express or implied, is provided on equipment that the Company has advised the Client to replace or retire due to age, extensive wear, or uneconomical repair cost.

(e) Any warranty service required shall be performed at the Client's property or at a location determined by the Company, at the Company's sole discretion, and is subject to scheduling availability.

10. LIMITATION OF LIABILITY

Important Notice: Please read this section carefully. It limits the Company's liability in connection with services provided.

(a) The Company's total liability to the Client for any claim arising out of or in connection with services performed under this Agreement shall not exceed the total amount paid by the Client for the specific service transaction giving rise to such claim.

(b) In no event shall the Company be liable for: indirect, consequential, incidental, special, or punitive damages; loss of business profits or revenue; loss of use of equipment; rental costs for replacement equipment; or costs associated with delays in equipment availability, however caused.

(c) The Company is not responsible for damage caused by: defective parts supplied by third-party manufacturers; pre-existing conditions documented at intake; or equipment failure attributable to age, normal wear and tear, or inherent mechanical condition.

(d) The Company maintains general liability insurance coverage appropriate for the nature and scope of its operations. Proof of current insurance coverage is available to the Client upon written request.

11. SAFETY REQUIREMENTS

(a) The Company's technicians follow all applicable industry safety standards, manufacturer guidelines, and applicable federal, state, and local regulations when performing service.

(b) The Client is responsible for ensuring the work area is free of hazards, including but not limited to: overhead obstructions or low-hanging structures, unstable or uneven ground surfaces, fuel or chemical spills, and exposed electrical hazards.

(c) The Client agrees to keep all persons not directly involved in the service operation — including children, guests, and bystanders — at a safe distance from the work area during all active service operations.

(d) The Company's technicians reserve the right to immediately stop work and safely vacate a job site if conditions are deemed unsafe, hazardous, or threatening to the health and safety of any individual. No cancellation fee shall apply to service interrupted for genuine safety reasons.

12. HAZARDOUS MATERIALS & ENVIRONMENTAL COMPLIANCE

(a) The Company handles, disposes of, and recycles used engine oil, fuel, lubricants, and other fluids in accordance with all applicable local, state, and federal environmental regulations, including those of the Commonwealth of Virginia.

(b) The Client must inform the Company, prior to the service appointment, of any known hazardous materials, chemical contamination, or unusual fluid conditions associated with the equipment to be serviced.

(c) Environmental and fluid disposal fees may be reflected as a line item on the service invoice, representing the lawful and responsible disposal of waste fluids generated during service.

13. ABANDONED EQUIPMENT

(a) In the event that the Company is retaining or storing Client equipment following the completion of service, equipment not retrieved or addressed within thirty (30) days of written notice to the Client will be considered abandoned. The Company reserves all rights provided under applicable Virginia law with respect to abandoned property.

(b) The Company reserves the right to assess a reasonable storage fee for equipment retained at the Company's location for more than fourteen (14) days following the completion of service. The Client will be notified of any applicable storage charges.

14. INTELLECTUAL PROPERTY & CONFIDENTIALITY

Service records, pricing structures, written estimates, diagnostic processes, and proprietary service methods developed and used by the Company are confidential and proprietary in nature. The Client agrees not to disclose, reproduce, or distribute such information to third parties without the prior written consent of the Company.

15. DISPUTE RESOLUTION

(a) The parties agree to attempt, in good faith, to resolve any dispute arising out of or relating to this Agreement informally by contacting the Company directly and providing a written description of the issue. The Company will respond to documented complaints within ten (10) business days.

(b) If informal resolution is unsuccessful, the parties agree that any unresolved dispute shall be submitted to binding arbitration in Loudoun County, Virginia, administered under applicable arbitration rules and Virginia law, before any litigation is initiated in a court of law.

(c) This Agreement and all matters arising hereunder shall be governed by and construed in accordance with the laws of the Commonwealth of Virginia, without regard to its conflict-of-laws principles.

16. AMENDMENTS

The Company reserves the right to update, modify, or amend these Terms and Conditions at any time. The Company will endeavor to provide reasonable notice of material changes by posting updated terms on its business communications or providing direct notice to Clients. The Client's continued use of or request for Company services following notice of any such changes shall constitute acceptance of the updated Terms and Conditions.

17. SEVERABILITY

If any provision of these Terms and Conditions is found by a court or arbitrator of competent jurisdiction to be invalid, illegal, or unenforceable, such provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions of this Agreement shall continue in full force and effect without interruption.

18. ENTIRE AGREEMENT

These Terms and Conditions of Service, together with any written service estimate, work order, or invoice issued by the Company in connection with specific services, constitute the entire agreement between the Company and the Client with respect to the subject matter herein. This Agreement supersedes all prior discussions, representations, understandings, and agreements — whether oral or written — relating to the services provided by Sharp Blades Mobile Equipment Service.

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Terms and Conditions

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